Issue with Charset when marked as SPAM

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Jamira40
Posts: 2
Joined: Tue Mar 03, 2020 3:50 am

Issue with Charset when marked as SPAM

Post by Jamira40 » Tue Mar 03, 2020 3:54 am

Hi,

We found out that when email is marked as SPAM and have Non-Ascii characters shuch as "ľšščťťžý" and so on it will borke encoding
of that subject.

magicspam
Posts: 1302
Joined: Tue Oct 28, 2008 2:27 pm

Re: Issue with Charset when marked as SPAM

Post by magicspam » Tue Mar 03, 2020 1:25 pm

Hello Jamira40,

Thank you for reporting this issue.

We have passed it to our development for the review. In the meantime, could you please provide us the following information about your system:

- MagicSpam Version

- Operating System and Version

- Operating System Architecture (32 bit or 64 bit)

- WHM/cPanel Version

In addition, could you please let us know if this issue is happening for all messages or just for the quarantined messages with the rewritten subject line (e.g: *****SPAM*****)?

Lastly, could you please forward few of such reported messages, "As an attachment" to our support team email address (support@magicspam.com) for analysis?

Thank you,
-- MagicSpam Support Team --

Jamira40
Posts: 2
Joined: Tue Mar 03, 2020 3:50 am

Re: Issue with Charset when marked as SPAM

Post by Jamira40 » Fri Mar 06, 2020 6:32 am

Hi,

MagicSpam Version: 2.1-12.1
OS: CloudLinux 7 64Bit
cPanel / WHM: v86.0.8

Isse is affected only messages that are with rewritten subject line " *****SPAM*****"

Email was sent to you from support@exon.io

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