Which list setting to stop this

This is where the frequently asked questions, and responses is kept. You should do a quick search on any questions before posting to the general forum. Your question may already be answered.

Moderators: wizard, magicspam

Post Reply
Posts: 3
Joined: Fri May 21, 2010 3:37 am

Which list setting to stop this

Post by southmartin » Fri May 28, 2010 9:11 am


Since adding magicspam to plesk, we've had a few people experience bouncebacks when trying to send mail.
Can anyone tell me which list setting to DISABLE to ensure this doesn't happen? - here's an example of two of the bounces

There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
<robinsons-cpq.robinsonslondon.local #5.5.0 smtp;550-Your message was rejected by this system and was not delivered.>

550-Your message was rejected by this system and was not delivered.
550-Reason: Your IP address [] appears not to be an email
server. 550-Protection provided by: MagicSpam 1.0.4-6.1

Many thanks

Posts: 1235
Joined: Tue Oct 28, 2008 2:27 pm

Re: Which list setting to stop this

Post by magicspam » Fri May 28, 2010 9:45 am

The first message does not provide enough information for us to be able to determine which rule is responsible for blocking that connection.

The message for is because the reverse DNS entry for that IP is a dynamic-style address. Properly configured mail servers should have a reverse DNS entry that resolves to their domain, rather than their upstream provider's domain. The ideal solution to this issue is to have the sender change their reverse DNS entry to comply with the best practices. Turning off the rule will likely open you up to more spam, as many spam hosts are compromised home computers that are likely to have similar hostnames. However, if you are intent on disabling the rule, it is "Block Mail Servers on Dynamic/Dial-up Addresses".
-- MagicSpam Support Team --

Post Reply

Return to “Frequently Asked Questions (FAQ)”

Who is online

Users browsing this forum: No registered users and 1 guest