Search found 1336 matches

by magicspam
Fri Sep 25, 2020 10:16 am
Forum: General Discussions and Support Questions
Topic: Daily Statistics Bar Chart not displaying
Replies: 3
Views: 39

Re: Daily Statistics Bar Chart not displaying

Hello Ladeinde, Thank you for letting us know - we are happy to hear that the issue has been resolved. Please note that the most likely the reason why no logs for previous days are shown in September stats after the upgrade is that quite a few changes were made in MagicSpam since version 2.0.0-1, in...
by magicspam
Thu Sep 24, 2020 10:04 am
Forum: General Discussions and Support Questions
Topic: Daily Statistics Bar Chart not displaying
Replies: 3
Views: 39

Re: Daily Statistics Bar Chart not displaying

Hello Ladeinde, Thank you for your post. From your post, we see that you are running an outdated version of MagicSpam (2.0.0-1); could you please upgrade MagicSpam in your system to the latest version 2.0.9-1 and let us know if that resolves the issue? You can upgrade MagicSpam in your system by ins...
by magicspam
Tue Sep 22, 2020 10:10 am
Forum: MagicSpam Pro for WHM/cPanel
Topic: Route all incoming spam to a single email
Replies: 1
Views: 74

Re: Route all incoming spam to a single email

Hello rohanb105, Thank you for your post. Please note that MagicSpam does not yet have a feature where all spam can be sent to a single email account. That said, your customer can configure MagicSpam policies in "FLAG" mode in their own per-user MagicSpam settings which can then be filtered based on...
by magicspam
Tue Sep 22, 2020 9:57 am
Forum: Wishlists and Roadmaps
Topic: Enabling Anti Spam Protection is blocking IP address of clients to send mail from mail client.
Replies: 1
Views: 31

Re: Enabling Anti Spam Protection is blocking IP address of clients to send mail from mail client.

Hello iknoortech, Thank you for your post. To better assist you with this issue, could you please provide us few MagicSpam logs for outbound email transactions that have been blocked by MagicSpam? To retrieve MagicSpam logs, you can use the MagicSpam interface and access the "Logs" tab. If you do no...
by magicspam
Thu Sep 17, 2020 9:41 am
Forum: MagicSpam Pro for WHM/cPanel
Topic: Country Blocking Not Working
Replies: 3
Views: 230

Re: Country Blocking Not Working

Hello serverxy, Thank you for your reply. We do not see the provided logs, could you please copy and paste the log in your next post or send the logs indicating the successful login from the blocked country to our support team - support@magicspam.com? It would also be very helpful if you could provi...
by magicspam
Wed Sep 16, 2020 10:52 am
Forum: MagicSpam Pro for WHM/cPanel
Topic: Country Blocking Not Working
Replies: 3
Views: 230

Re: Country Blocking Not Working

Hello serverxy, Thank you for your post. To better assist you with this issue, could you please let us know in which section in MagicSpam you have blocked all but one country. In addition, could you please let us know what is the country that is enabled and provide us the authentication log for the ...
by magicspam
Mon Sep 14, 2020 8:21 am
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: Remove my IP from black list.
Replies: 1
Views: 236

Re: Remove my IP from black list.

Hello zarun, Thank you for your post. If you follow the URL in the rejection notice, you should find detailed information as to why your message was blocked. Based on the rejection message, it is the revers DNS record: cloudserver003054.home.pl that is known for sending large amount of spam in the p...
by magicspam
Tue Aug 25, 2020 12:33 pm
Forum: Frequently Asked Questions (FAQ)
Topic: Can I migrate MagicSpam settings from one server to another?
Replies: 0
Views: 175

Can I migrate MagicSpam settings from one server to another?

To properly migrate your MagicSpam to the new server, first download and install to the new server the latest MagicSpam package for your system from our download site: https://www.magicspam.com/download/ Once installed, you can move your MagicSpam settings using the Backup/Migration Tool located in ...
by magicspam
Tue Aug 25, 2020 12:33 pm
Forum: Frequently Asked Questions (FAQ)
Topic: How do I change my credit card billing information?
Replies: 0
Views: 134

How do I change my credit card billing information?

As you already know, MagicSpam is service based software that automates license renewal on a monthly period. In the event that you wish to change the credit card billing information for the recurring charges, this can be accomplished by contacting sales@magicspam.com provided that the contact is mad...
by magicspam
Tue Aug 25, 2020 12:33 pm
Forum: Frequently Asked Questions (FAQ)
Topic: Outbound and Inbound Filtering
Replies: 0
Views: 123

Outbound and Inbound Filtering

It should be pointed out that MagicSpam is *not* filtering software. It is a methodology whereby SMTP standards and best practices are checked and applied, along with several other checks related to the remote (connecting) server. For cases of blocking mail being sent by compromised scripts on the s...

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