No log files written

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hman123
Posts: 4
Joined: Fri Apr 26, 2019 1:23 am

No log files written

Post by hman123 » Fri Apr 26, 2019 1:32 am

Hello Support team, I'm running Magicpro for Plesk on serveral servers, but for one server I just found out, that there are no log files being written. I'm using Version 2.0.18-1 on Plesk 17.8.11 under Debian 8.11

Can you help me?

Thanks
Harald

magicspam
Posts: 1253
Joined: Tue Oct 28, 2008 2:27 pm

Re: No log files written

Post by magicspam » Fri Apr 26, 2019 11:15 am

Hello Harald,

Thank you for your post.

To be able to better assist you with the reported issue, could you please let us know if the logs are only missing from the "Statistics for Last 24 hrs" section or no new logs are being generated at all - i.e. log search from the "Logs" tab does not return any results?

In addition, could you please check following file(s) and see if fresh entries are being logged:

/var/log/magicspam/mslog

Could you also send us the listing of the MagicSpam logs folder:

ls -laR /var/log/magispam/

Thank you Harald.
-- MagicSpam Support Team --

hman123
Posts: 4
Joined: Fri Apr 26, 2019 1:23 am

Re: No log files written

Post by hman123 » Wed Aug 07, 2019 11:16 pm

Hello Support team,

Sorry for the late reply. The directory /var/log/magicspam is empty, same for the MagicSpam logs folder.

Best regards

Harald

hman123
Posts: 4
Joined: Fri Apr 26, 2019 1:23 am

Re: No log files written

Post by hman123 » Wed Aug 07, 2019 11:18 pm

Hello Support team,

Sorry for the late reply. The directory /var/log/magicspam is empty, same for the MagicSpam logs folder.
When I disable and reenable the MagicSpam extension there is no error message.

Best regards

Harald

hman123
Posts: 4
Joined: Fri Apr 26, 2019 1:23 am

Re: No log files written

Post by hman123 » Wed Aug 07, 2019 11:27 pm

I was able to resolve the issue.

After issuing these commands the log files are now written and visible in the Plesk dashboard for extension MagicSpam:

/opt/psa/admin/sbin/modules/magicspam/register -i

/opt/psa/admin/sbin/modules/magicspam/register -a

magicspam
Posts: 1253
Joined: Tue Oct 28, 2008 2:27 pm

Re: No log files written

Post by magicspam » Thu Aug 08, 2019 1:19 pm

Hello Harald,

Thank you for letting us know.

We are happy to hear that you were able to resolve this issue.

Please let us know if you have any questions or if you need any further assistance.
-- MagicSpam Support Team --

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