The Records Search report does not work

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Pasquetto
Posts: 1
Joined: Thu Nov 09, 2023 2:48 am

The Records Search report does not work

Post by Pasquetto » Thu Nov 09, 2023 2:50 am

The Records Search report does not work and does not return data in any possible configuration.
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magicspam
Posts: 1563
Joined: Tue Oct 28, 2008 2:27 pm

Re: The Records Search report does not work

Post by magicspam » Mon Nov 13, 2023 5:54 pm

Hello Pasquetto,

Thank you for your post.

We have received similar reports from some customers, with the latest release, and have identified the reason for the log file issue. The issue is related to the newer log search improvements, to speed up log searches.

To confirm that this is your issue, could you please run the following command:

ls -la /var/run/magicspam

and send us the output, we can confirm that this is the issue.

(You would see a missing /var/run/magicspam/logsearch directory)

Our development team is working on an updated release to solve this unfortunate issue.

In the mean time, you can fix this issue, which only exhibits itself after a reboot (when the log search directory is not properly re-initiated), by performing the following:

mkdir /var/run/magicspam/logsearch
chown magicspam: /var/run/magicspam/logsearch
chmod 2755 /var/run/magicspam/logsearch


We expect this issue to be resolved in the next MagicSpam release.

Please let us know if you have any questions.

-- MagicSpam Support Team --
-- MagicSpam Support Team --

gilber1990
Posts: 1
Joined: Mon Apr 29, 2024 7:16 am

Re: The Records Search report does not work

Post by gilber1990 » Mon Apr 29, 2024 8:45 am

Hello, good afternoon.

I am writing to you because when searching for the records in Magic spam I get no results and I have applied the solution indicated by you:

mkdir /var/run/magicspam/logsearch
chown magicspam: /var/run/magicspam/logsearch
chmod 2755 /var/run/magicspam/logsearch

I would like to know if they have implemented any other solution in this regard?

magicspam
Posts: 1563
Joined: Tue Oct 28, 2008 2:27 pm

Re: The Records Search report does not work

Post by magicspam » Mon Apr 29, 2024 3:11 pm

Hello Gilber1990,

What version of MagicSpam for cPanel WHM Are you currently running? Have you checked for any upgrades yet?
-- MagicSpam Support Team --

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