MagicSpam stopped working for no apparent reason?

This is the area for a general support questions, discussions and information that you can read and share. Post your experiences, stats and tricks and tips that are not covered elsewhere. Remember, for questions please search the FAQ first, as your question may already be answered.

Moderators: wizard, magicspam

Post Reply
xpcweb
Posts: 2
Joined: Tue Jun 04, 2013 10:22 am

MagicSpam stopped working for no apparent reason?

Post by xpcweb » Tue Jun 04, 2013 10:26 am

May 21st our logging stopped and I can't find a reason why. Protection is enabled, service is running, license key is okay. The stats were showing June 2012 instead of 2013 as well.

Magicspam v1.0.5-3
OS CloudLinux Server 5.9 (Sergey Oleynikov)
Panel version 11.0.9 Update #47

The last log entry doesn't appear to be useful to this problem at all, just regular spam logging. I'm not sure where else to look.

magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: MagicSpam stopped working for no apparent reason?

Post by magicspam » Tue Jun 04, 2013 5:54 pm

Hello,

Thank you for your inquiry and for supporting MagicSpam!

It sounds as if there is a problem with the logs looping onto themselves. As a test, please move the log files in /var/log/magicspam/ out of the way and see if MagicSpam can recover gracefully.

If you are still having problems, please contact us at support@magicspam.com and we will attempt some more advanced troubleshooting.

Thanks!

-- MagicSpam Support Team --

xpcweb
Posts: 2
Joined: Tue Jun 04, 2013 10:22 am

Re: MagicSpam stopped working for no apparent reason?

Post by xpcweb » Sat Jul 06, 2013 9:08 pm

Hey, our server crashed and upon rebooting it, MagicSpam has begun to work again! Problem solved!

Post Reply

Return to “General Discussions and Support Questions”

Who is online

Users browsing this forum: No registered users and 22 guests