blacklisted - but we are not on any list

There will always be opinions, both good and bad on how MagicSpam protection, rules and policies are used, and what the defaults should be. Different environments may have different needs. We try to find the perfect balance, and that is not always easy. Just remember that we have to satisfy millions of users.. not just one person.

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greg33
Posts: 1
Joined: Tue Jan 19, 2021 3:57 am

blacklisted - but we are not on any list

Post by greg33 » Tue Jan 19, 2021 4:05 am

Hi,

we received an email from our client and replied. We got this from your software:

...
SMTP error from remote mail server after RCPT TO:<email@email.com>:
550 5.7.0 You have been blacklisted. See http://spamauditor.org/best-practices/e ... our-users/ for more information. Protection provided by MagicSpam 2.0.18-1 http://www.magicspam.com
....

the link has no real information, just a very general description of spam ?!?

I've check on https://mxtoolbox.com/ and we are not on any know blacklist. SO what could possibly be a reason for this issue - keep in mind that the client contacted us and this was a reply to his mail.

thanks

magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: blacklisted - but we are not on any list

Post by magicspam » Thu Jan 21, 2021 11:44 am

Hello greg33,

Thank you for your post.

If you follow the URL in the rejection notice, you should find detailed
information as to why your message was blocked. Based on the rejection message excerpt:

"You have been blacklisted."

means that the recipient has blacklisted your email address or a domain.

In this case, we would recommend reaching out to the recipient via alternative means and ask them to whitelist you.

We hope this information helps.
-- MagicSpam Support Team --

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