Hello deltecent, Thank you for your post and for providing the additional information. Based on the provided information, this issue is most likely related to the SpamAssassin in Plesk or possibly to the issue with our magicspam daemon which was resolved in the latest MagicSpam version, Before we di...

Hello NetGuarana, Thank you for your post. If the company is being used to send a lot of spam from their servers, such companies will eventually be listed on the BMS list available in MagicSpam (and other systems). Once listed their messages will be blocked until the spamming issue is resolved and t...

Sorry, old topic, but so it is recorded.... A new release of MagicSpam was published December 11th, 2023, that addresses log search issues, stability issues, as well as package upgrade issues. If anyone is trying to upgrade, but the interface 'upgrade now' does not work, you will need to download th...

Old post (sorry we didn't catch it earlier!). Those log lines have nothing to do with MagicSpam. They appear to be strictly related to Amavis - which I believe runs SpamAssassin scans among others. From the looks of it, you have Zimbra configured to discard messages once they reach a certain spamass...

Hello deltecent, Thank you for your post. Based on the information in your post, we suspect that the customer is using POP3 to connect, meaning that messages would be popped from the server. Furthermore, Spam folder is only available for customers connecting via IMAP, in other words, customers using...

One thing to keep in mind is that delivery to a Spam folder is not solely the responsibility of MagicSpam. Where possible, MagicSpam PRO will make use of the platform's (eg: cPanel->exim, Plesk->Postfix) native quarantine mechanisms to deliver to quarantine if the setting is enabled for MagicSpam. H...

Unfortunately there is not a method in MagicSpam for this yet. While we have considered it in the past, and our PRO versions have several complementary SpamAssassin filtering rules that investigate this behavior for additive scoring, the sad reality is that a very high number of legitimate systems m...

Hello danielk6, Thank you for your post. If you do want to load a properly signed certificate you will need to edit the following file: /etc/magicspam/httpd/magicspam.pem This file must contain your PEM encoded certificate and private key. Please note that currently the http daemon doesn't have a co...

A new package was released on November 30th, 2023, that should address this. To upgrade if your server has already upgraded to Plesk 18.0.57, you will need to have your MagicSpam license key, and you can download the new package directly from: https://www.magicspam.com/download From there, you can i...

Hello lucasdomonte, Thank you for your post and your feedback. We have now passed your feature request to our development team for further consideration. Just for the record and future inquiries on the status of this ticket, the development ticket number is TT#1066 . We greatly appreciate your feedb...