Search found 1532 matches

by magicspam
Mon Jul 24, 2023 11:34 am
Forum: Frequently Asked Questions (FAQ)
Topic: What happens when I report uncaught spam to the spam auditing or support team?
Replies: 0
Views: 56096

What happens when I report uncaught spam to the spam auditing or support team?

Spam (aka Unsolicited Bulk Email) definitions are often quite complex. Remember the old adage, one man's spam is another persons reading material. However, we take EVERY case seriously. There are many forms of spam, some of which are simply annoying email marketing, or solicitations, while others ar...
by magicspam
Fri Jun 16, 2023 6:07 pm
Forum: General Discussions and Support Questions
Topic: Stopping Email Bomb - Any Ideas?
Replies: 1
Views: 9366

Re: Stopping Email Bomb - Any Ideas?

Hello Jason, Thank you for contacting us. Based on our understanding, two email accounts hosted on your server have been on the receiving end of three separate email bombs this month which has flooded these mailboxes with over 5000 spam messages. The vast majority of sources for these email bombs we...
by magicspam
Wed Jun 07, 2023 3:34 pm
Forum: General Discussions and Support Questions
Topic: Error Cron sa-update-cron
Replies: 3
Views: 29380

Re: Error Cron sa-update-cron

Hello Chris,

It's no problem at all -- we are always happy to help.

Don't hesitate to let us know if you have any other questions.

Have a great day!
by magicspam
Wed Jun 07, 2023 9:37 am
Forum: General Discussions and Support Questions
Topic: Error Cron sa-update-cron
Replies: 3
Views: 29380

Re: Error Cron sa-update-cron

Hello Chris,

Thank you for reporting the issue with downloading MagicSpam custom filtering rules. We have forwarded this case to the Spam Auditor team, and a fix will be available in the next few days.

Please let us know if you have any other questions.
by magicspam
Thu May 25, 2023 9:04 am
Forum: General Discussions and Support Questions
Topic: Email address Blacklist question
Replies: 4
Views: 19701

Re: Email address Blacklist question

Hello Walter, Thank you for the reply. Based on our understanding, you are facing the same issues with Sender From Blacklist entries not being effective. Did we understand you correctly? In order to start troubleshooting, would you be able to provide us with more details about the case -- e.g. Retur...
by magicspam
Wed May 03, 2023 10:06 am
Forum: General Discussions and Support Questions
Topic: Sender from blacklist whole domain
Replies: 1
Views: 9065

Re: Sender from blacklist whole domain

Hello Junior, Thank you for contacting us. Based on our understanding, you were not able to add wildcard entries to the Sender From Blacklist (e.g. *@somedomain.com). Did we understand you correctly? MagicSpam PRO for Plesk does allow wildcard entries to be added to the Sender From Blacklist, so the...
by magicspam
Thu Apr 20, 2023 2:39 pm
Forum: General Discussions and Support Questions
Topic: near all mails flaged as SPAM
Replies: 1
Views: 8947

Re: near all mails flaged as SPAM

Hello BBS, Thank you for contacting us. Based on our understanding, the majority of inbound email including legitimate messages sent to your server suddenly started to be rejected for delivery (SPAM) or flagged as spam (QUARANTINE) starting from yesterday. Did we understand you correctly? Based on t...
by magicspam
Thu Apr 20, 2023 1:41 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: new installation
Replies: 1
Views: 9739

Re: new installation

Hello Algorges, Thank you for contacting us. Based on our understanding, you noticed that SpamAssassin was not processing inbound messages and went to check the Exim Configuration Manager in the WHM Panel and saw a warning message related to MagicSpam. Did we understand you correctly? The MagicSpam ...
by magicspam
Tue Mar 28, 2023 2:44 pm
Forum: General Discussions and Support Questions
Topic: Email address Blacklist question
Replies: 4
Views: 19701

Re: Email address Blacklist question

Hello Frank, Thank you for contacting us. Based on our understanding, incoming emails from specific email addresses are allowed for delivery despite being listed in the MagicSpam Sender From Black List. Did we understand you correctly? The MagicSpam Sender From Black List does not operate on the Fro...
by magicspam
Wed Mar 08, 2023 6:09 pm
Forum: General Discussions and Support Questions
Topic: Apache web server upgrade in Magicspam?
Replies: 3
Views: 47235

Re: Apache web server upgrade in Magicspam?

Hey Phil, It's no problem at all. MagicSpam LITE for MailEnable 2.0.11-3 includes Apache HTTP Server 2.4.51 version. You can download and install the appropriate installer for your Windows system via: MagicSpam LITE for MailEnable 2.0.11-3 (32-bit) MagicSpam LITE for MailEnable 2.0.11-3 (64-bit) We ...

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