MagicSpam dont work No Logfiles

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BBS
Posts: 1
Joined: Thu Aug 01, 2019 4:50 am

MagicSpam dont work No Logfiles

Post by BBS » Thu Aug 01, 2019 4:52 am

I'm using Plesk,
Plesk Onyx v17.8.11_build1708180301.19 os_CentOS 6
CentOS 6.
MagicSpam (2.0.18-1 Free Edition) says "no logfiles found"
/var/log/magicspam/ says:
-rw-r----- 1 magicspam psaadm 997 Jan 31 23:57 .counterv2.dat.01
-rw-r----- 1 magicspam psaadm 997 Feb 28 23:54 .counterv2.dat.02
-rw-r----- 1 magicspam psaadm 997 Mar 31 23:52 .counterv2.dat.03
-rw-r----- 1 magicspam psaadm 997 Apr 30 23:55 .counterv2.dat.04
-rw-r----- 1 magicspam psaadm 997 May 31 23:44 .counterv2.dat.05
-rw-r----- 1 magicspam psaadm 997 Jun 30 23:59 .counterv2.dat.06
-rw-r----- 1 magicspam psaadm 997 Jul 23 03:36 .counterv2.dat.07
-rw-r----- 1 magicspam psaadm 997 Aug 31 2018 .counterv2.dat.08
-rw-r----- 1 magicspam psaadm 997 Sep 30 2018 .counterv2.dat.09
-rw-r----- 1 magicspam psaadm 997 Oct 31 2018 .counterv2.dat.10
-rw-r----- 1 magicspam psaadm 997 Nov 30 2018 .counterv2.dat.11
-rw-r----- 1 magicspam psaadm 997 Dec 31 2018 .counterv2.dat.12
-rw-r----- 1 magicspam psaadm 773 Jul 23 03:36 .counterv2.dat.hourly

what can i do ?

magicspam
Posts: 1209
Joined: Tue Oct 28, 2008 2:27 pm

Re: MagicSpam dont work No Logfiles

Post by magicspam » Thu Aug 01, 2019 10:30 am

Hello BBS,

Thank you for your post.

We are sorry to hear you ran into an issue with MagicSpam and we will work with you to have this resolved.

To start the troubleshooting process, could you please let us know if the MagicSpam Protection Status under Settings -> System currently disabled? If you click 'Disable Protection' followed by 'Enable Protection', is there an error message?

Please provide a screenshot of your MagicSpam Dashboard page and any error messages, including a screenshot of the error message reported in your post?

In addition, could you please check /var/log/maillog and see if there are any MagicSpam log entries that would point to an issue with MagicSpam; please send us the output of the following command:

grep magicspam /var/log/maillog

Thank you BBS.
-- MagicSpam Support Team --

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