Urgent: is anyone alive?

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tkalfaoglu
Posts: 7
Joined: Tue May 15, 2018 12:30 am
Location: Izmir - Turkey
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Urgent: is anyone alive?

Post by tkalfaoglu » Tue Aug 07, 2018 12:06 am

I moved servers this weekend. And ever since I have been trying to get a new license and/or update our current one, whatever is needed.
I still havent heard from magicspam staff. Are they all on holiday?

magicspam
Posts: 1087
Joined: Tue Oct 28, 2008 2:27 pm

Re: Urgent: is anyone alive?

Post by magicspam » Tue Aug 07, 2018 11:24 am

Hello tkalfaogly,

Thank you for your post.

You are correct, our office was closed for the national holiday, and have just reopened for the week.

Please note that our regular operating hours are:

Monday to Friday, 9:00 AM - 5:00 PM Pacific Time.

Just for the record, we have already provided the support for your issue via the email communication.

Please let us know if you have any further questions.
-- MagicSpam Support Team --

tkalfaoglu
Posts: 7
Joined: Tue May 15, 2018 12:30 am
Location: Izmir - Turkey
Contact:

Re: Urgent: is anyone alive?

Post by tkalfaoglu » Wed Aug 08, 2018 7:04 am

Many thanks for your feedback; I never received your reply.. I just re-emailed support and provided an alternative email address.
I hope that works better :) Many thanks, -turgut

magicspam
Posts: 1087
Joined: Tue Oct 28, 2008 2:27 pm

Re: Urgent: is anyone alive?

Post by magicspam » Wed Aug 08, 2018 12:17 pm

Hello thalfaoglu,

Thank you for your post.

Just so it's recorded, we have now communicated via the alternative email address (the original Mailbox was over quota), and we are looking into the reported issue.

Thank you!
-- MagicSpam Support Team --

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