After Plesk Onyx Version 17.8.11 Update #7, no service plans

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tkalfaoglu
Posts: 7
Joined: Tue May 15, 2018 12:30 am

After Plesk Onyx Version 17.8.11 Update #7, no service plans

Post by tkalfaoglu » Tue May 15, 2018 12:32 am

After the last update, I seem to have lost the ability to allow some service plans to access the magicspam interface..

The service plan selection does not appear in MagicSpam settings, and the users who were using magicspam no longer can see the icon when they login to plesk.. any ideas what to do? Thanks! -t

magicspam
Posts: 1069
Joined: Tue Oct 28, 2008 2:27 pm

Re: After Plesk Onyx Version 17.8.11 Update #7, no service plans

Post by magicspam » Wed May 16, 2018 4:20 pm

Hello tkalfaoglu,

Thank you for your post.

If you are having issue accessing service plans, can you please check and confirm that the all packages under the "Packages" tab in MagicSpam admin interface panel are turned on. If they are turned on, could you please Resync all packages and let us know if that resolve the issue?

Also could you please update us on the following information about your system:

- MagicSpam Version

- Operating System and Version

- Operating System Architecture (32 bit or 64 bit)

- MTA (Qmail, Postfix, Exim)

Thank you,
-- MagicSpam Support Team --

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