Lots of SPAM from own email accounts.

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jivemedia
Posts: 9
Joined: Mon Oct 26, 2015 6:59 am

Lots of SPAM from own email accounts.

Post by jivemedia » Tue Jul 05, 2016 11:08 pm

Hi,

When i check our MagicSpam logs i see lots of blocked spam similar to the below.

Sender Recipient
info@domain.com info@domain.com

Just wondering why this might be happening - any guidance to resolve this will be greatly appreciated, if possible.

Thanks!

magicspam
Posts: 1087
Joined: Tue Oct 28, 2008 2:27 pm

Re: Lots of SPAM from own email accounts.

Post by magicspam » Wed Jul 06, 2016 11:24 am

Hello jivemedia,

If you could provide us with some samples from your MagicSpam logs of these spam messages that were not caught, we can suggest some rules or lists that would block these kinds of messages in the future.

It would also help us if you could send over some screenshots of your current IP Reputation lists and Server Policies.

If for privacy or any other reasons you do not wish to post these logs publicly, please email us at:

support@magicspam.com

Please let us know if you have any further questions.

-- MagicSpam Support Team --
-- MagicSpam Support Team --

jivemedia
Posts: 9
Joined: Mon Oct 26, 2015 6:59 am

Re: Lots of SPAM from own email accounts.

Post by jivemedia » Thu Jul 07, 2016 4:18 pm

Hi MagicSpam Team,

Thanks for your reply.

I have attached three images for you as requested.

I cut down the screenshot of the log, but you will see what i mean about an email address on our server sending to its own account and being on a block list. This happens to a lot of different email accounts, over different customers on our server.

Your input is greatly appreciated.

Thanks.
Attachments
ip_rep.png
IP Reputation
ip_rep.png (103.94 KiB) Viewed 4414 times
policies.png
Policies
policies.png (136.66 KiB) Viewed 4414 times
log.png
See the sender and recipient are the same and its on a block list?
log.png (56.16 KiB) Viewed 4414 times

magicspam
Posts: 1087
Joined: Tue Oct 28, 2008 2:27 pm

Re: Lots of SPAM from own email accounts.

Post by magicspam » Fri Jul 08, 2016 11:20 am

Hello jivemedia,

Unfortunately we are unable to access attachments you posted for our review.

Would you mind forwarding attachments in question to our email address:

support@magicspam.com

so we can view them and further assist you with your issue.

Regards,

--MagicSpam Support Team --
-- MagicSpam Support Team --

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