Module feDashboard not found

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terrym
Posts: 10
Joined: Tue Oct 27, 2015 7:09 pm

Module feDashboard not found

Post by terrym » Tue Oct 27, 2015 7:13 pm

"Module feDashboard not found" displayed when clicking on "MagicSpam PRO Protection" within a Website under Domains.

Plesk 12.5.30 Update #7
Centos 7 x64 with all latest patches
MagicSpam 2.1-3.1

Thanks
Terry
Thank you,
Terry Mancey

email terry@tmancey.ltd.uk | linkedin www.tmancey.ltd.uk | twitter @tmancey

magicspam
Posts: 1101
Joined: Tue Oct 28, 2008 2:27 pm

Re: Module feDashboard not found

Post by magicspam » Wed Oct 28, 2015 11:15 am

Hello Terry,

Thank you for your post.

Could you please verify a few things for us:
Is the domain owned by a Plesk admin user?

If you login to Plesk as the owner of that domain, does the MagicSpam interface show?

Does this domain belong to a Customer or Reseller account?

Please let us know so that we can help you troubleshoot the issue.

-- MagicSpam Support Team --

terrym
Posts: 10
Joined: Tue Oct 27, 2015 7:09 pm

Re: Module feDashboard not found

Post by terrym » Wed Oct 28, 2015 6:41 pm

If I login as the owner of the domain it does not show the MagicSpam interface

The domain does not belong to a customer or reseller account

Thanks
Thank you,
Terry Mancey

email terry@tmancey.ltd.uk | linkedin www.tmancey.ltd.uk | twitter @tmancey

terrym
Posts: 10
Joined: Tue Oct 27, 2015 7:09 pm

Re: Module feDashboard not found

Post by terrym » Fri Oct 30, 2015 6:08 pm

Not sure if it helps but within Plesk installer there is an option for "MagicSpam Embedded Protection", however when installing Magic Spam I used the Extensions installer???
Thank you,
Terry Mancey

email terry@tmancey.ltd.uk | linkedin www.tmancey.ltd.uk | twitter @tmancey

terrym
Posts: 10
Joined: Tue Oct 27, 2015 7:09 pm

Re: Module feDashboard not found

Post by terrym » Sat Oct 31, 2015 5:06 pm

Hi

Any news on this issue please?

Thank you
Thank you,
Terry Mancey

email terry@tmancey.ltd.uk | linkedin www.tmancey.ltd.uk | twitter @tmancey

magicspam
Posts: 1101
Joined: Tue Oct 28, 2008 2:27 pm

Re: Module feDashboard not found

Post by magicspam » Mon Nov 02, 2015 2:08 pm

Hello Terry,

We believe there is an issue where the subscription is owned by the 'admin' user.
Our development team are currently working on a fix for this problem, which should be ready within a week or so.
We will update this post once the new version is available for download.

Thank you for your patience.

-- MagicSpam Support Team --

terrym
Posts: 10
Joined: Tue Oct 27, 2015 7:09 pm

Re: Module feDashboard not found

Post by terrym » Mon Nov 02, 2015 5:16 pm

Thank you, I look forward to hearing from you.
Thank you,
Terry Mancey

email terry@tmancey.ltd.uk | linkedin www.tmancey.ltd.uk | twitter @tmancey

terrym
Posts: 10
Joined: Tue Oct 27, 2015 7:09 pm

Re: Module feDashboard not found

Post by terrym » Tue Nov 10, 2015 6:02 pm

magicspam wrote:Hello Terry,

We believe there is an issue where the subscription is owned by the 'admin' user.
Our development team are currently working on a fix for this problem, which should be ready within a week or so.
We will update this post once the new version is available for download.

Thank you for your patience.

-- MagicSpam Support Team --
Hi

Did you find cause of issue please?

Thanks
Thank you,
Terry Mancey

email terry@tmancey.ltd.uk | linkedin www.tmancey.ltd.uk | twitter @tmancey

magicspam
Posts: 1101
Joined: Tue Oct 28, 2008 2:27 pm

Re: Module feDashboard not found

Post by magicspam » Thu Nov 12, 2015 11:12 am

Hello Terry,

We are pleased to inform you that our developers have updated the latest MagicSpam PRO Beta packages with a fix for this issue.
Please be aware that as this is a BETA release, the software is not guaranteed to work out of the box.
Our developers have done their best to get the software to what they believe is a working state, but your mileage may vary.

If you do choose to upgrade your MagicSpam PRO package, please let us know if your issue has been resolved.

Note that you may need to click the 'Sync' button on the Packages page after updating.

Thank you for your patience!

-- MagicSpam Support Team --

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