Update Broke Things

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DM_Support
Posts: 2
Joined: Wed Aug 14, 2013 4:01 pm

Update Broke Things

Post by DM_Support » Mon Nov 18, 2013 12:46 pm

I just updated to the latest version of the WHM/cPanel addon, as MagicSpam stopped working when cPanel was updated to 11.40.
Here is your forum post regarding the update http://forums.wizard.ca/viewtopic.php?f=17&t=219622

After the update, all accounts that were using MagicSpam show as disabled when logging into client cPanel account. If I check the box to enable, and then save, it saves, but remains disabled.

Any ideas?

magicspam
Posts: 1088
Joined: Tue Oct 28, 2008 2:27 pm

Re: Update Broke Things

Post by magicspam » Mon Nov 18, 2013 5:01 pm

Hello DM_Support,

Thank you for your post, we would like to help you get to the bottom of this problem as soon as possible.

We are concerned that there may have been more cPanel updates related to the recent addon registration restriction (http://forums.wizard.ca/viewtopic.php?f=17&t=219622). If you could, we would like you to temporarily disable the new addon registry feature.

Launch 'Server Configuration / Tweak Settings' - click on 'Security' tab, then set:

Allow apps that have not registered with AppConfig to be run when
logged in as root or a reseller with the "all" ACL in WHM.

to the value "On".


Please let us know if you are then able to properly enable domain protection. We will continue on with the next steps upon you reply.

Thanks,

-- MagicSpam Support Team --

DM_Support
Posts: 2
Joined: Wed Aug 14, 2013 4:01 pm

Re: Update Broke Things

Post by DM_Support » Tue Nov 19, 2013 10:26 am

We already had that option set in Tweak Settings to on, but it is not fixing the issue.

Please see the result below:

=====
20 [/usr/share/magicspam/bin]# ls -latrR /var/log/magicspam/
/var/log/magicspam/:
total 3184
-rw-r--r--. 1 magicspam magicspam 500 May 1 2013 .counter.dat.04
-rw-r--r--. 1 magicspam magicspam 500 Jun 1 00:59 .counter.dat.05
-rw-r--r--. 1 magicspam magicspam 500 Jul 1 00:59 .counter.dat.06
-rw-r--r--. 1 magicspam magicspam 500 Aug 1 00:59 .counter.dat.07
-rw-r--r--. 1 magicspam magicspam 500 Aug 31 23:59 .counter.dat.08
-rw-r--r--. 1 magicspam magicspam 500 Sep 30 23:59 .counter.dat.09
-rw-r--r--. 1 magicspam magicspam 500 Oct 23 21:53 .counter.dat.10
-rw-r--r--. 1 magicspam root 61731 Nov 16 23:59 mslog.2
-rw-r--r--. 1 magicspam root 1562822 Nov 18 00:00 mslog.1
drwxr-xr-x. 2 magicspam magicspam 4096 Nov 18 00:00 ./
drwxr-xr-x. 17 root root 20480 Nov 18 14:16 ../
-rw-r--r--. 1 magicspam root 1562803 Nov 18 19:00 mslog
-rw-r--r--. 1 magicspam root 500 Nov 18 19:00 .counter.dat.11
----------

]# ls -latrR /home/domainmo/magicspam/
/home/domainmo/magicspam/:
total 16
drwxr-xr-x. 2 domainmo root 4096 Aug 12 12:45 control/
drwxr-xr-x. 4 domainmo root 4096 Aug 12 12:45 ./
drwxr-xr-x. 2 magicspam root 4096 Oct 1 17:58 logs/
drwx--x--x. 23 domainmo domainmo 4096 Nov 18 19:10 ../

/home/domainmo/magicspam/control:
total 16
-rw-r--r--. 1 domainmo root 154 Aug 12 12:45 rules.enabled
-rw-r--r--. 1 domainmo root 12 Aug 12 12:45 bms.enabled
drwxr-xr-x. 4 domainmo root 4096 Aug 12 12:45 ../
drwxr-xr-x. 2 domainmo root 4096 Aug 12 12:45 ./

/home/domainmo/magicspam/logs:
total 36
drwxr-xr-x. 4 domainmo root 4096 Aug 12 12:45 ../
-rw-r--r--. 1 magicspam root 175 Aug 22 11:30 mslog.7
-rw-r--r--. 1 magicspam root 156 Aug 28 10:29 mslog.1
-rw-r--r--. 1 magicspam root 500 Aug 28 10:29 .counter.dat.08
-rw-r--r--. 1 magicspam root 500 Sep 30 12:44 .counter.dat.09
drwxr-xr-x. 2 magicspam root 4096 Oct 1 17:58 ./
-rw-r--r--. 1 magicspam root 4957 Oct 20 17:53 mslog
-rw-r--r--. 1 magicspam root 500 Oct 20 17:53 .counter.dat.10

----------------------

magicspam
Posts: 1088
Joined: Tue Oct 28, 2008 2:27 pm

Re: Update Broke Things

Post by magicspam » Wed Nov 20, 2013 11:15 am

Hello DM_Support,

Thank you for your reply. We have now released an updated version (2.0-2.5) of MagicSpam for WHM/cPanel Professional which addresses this issue. We suggest downloading the latest version from our downloads page:

http://www.magicspam.com/download/


Thanks!

-- MagicSpam Support Team --

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