Installed but not able to even log in

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ianthurtell
Posts: 5
Joined: Wed Apr 06, 2016 12:08 pm

Installed but not able to even log in

Post by ianthurtell » Wed Apr 06, 2016 12:17 pm

Hi There,
Running Main Enable 5.1 on our server which we only use for hosting our websites and email.

Magicspam installed fine without issue from the exe file. The I followed the instructions and went to https://(myIPaddress):6244

However it comes up with "Unable to Connect"

Please help as in undated with Spam mails, just paid for this service but its let me down at the first setup process.

Thanks in advance,
Ian

magicspam
Posts: 1069
Joined: Tue Oct 28, 2008 2:27 pm

Re: Installed but not able to even log in

Post by magicspam » Wed Apr 06, 2016 5:15 pm

Hello Ian,

Thank you for the post.

It appears that there is a firewall set up to block external access to your server's port 6244. You may want to check any firewall settings installed in you server.

Please also try accessing the MagicSpam interface from the MailEnable server itself with:

https://127.0.0.1:6244/

If you have forgotten the login and password information, please visit this forum post for recovery instructions:

http://forums.magicspam.com/viewtopic.php?f=28&t=8645

Please let us know if you have any further questions.
-- MagicSpam Support Team --

ianthurtell
Posts: 5
Joined: Wed Apr 06, 2016 12:08 pm

Re: Installed but not able to even log in

Post by ianthurtell » Thu Apr 07, 2016 12:43 am

I have allowed port 6244 to be open both inbound and outbound TCP and UDP

Still no change.

I have tried my actual IP address and 127.0.0.1 both with the same results.

Is there anything to check to make sure the software installed correctly?

Could it be as its setup as a website server that something needs to be set in IIS manager under sites to tell it to point to your program folder or something?

Looking forward to your reply.

ianthurtell
Posts: 5
Joined: Wed Apr 06, 2016 12:08 pm

Re: Installed but not able to even log in

Post by ianthurtell » Thu Apr 07, 2016 1:32 am

I have allowed inbound and outbound traffic over port 6244 on TCP and UDP and it has had not affect.

Tried my actuall IP address and 127.0.0.1 and both give the same fault.

Is there any way to check the installation was correct.

ianthurtell
Posts: 5
Joined: Wed Apr 06, 2016 12:08 pm

Re: Installed but not able to even log in

Post by ianthurtell » Sat Apr 09, 2016 8:04 am

Is there any support out there. The first reply was very quick. But I still have not got the fix from you.

Please help.

magicspam
Posts: 1069
Joined: Tue Oct 28, 2008 2:27 pm

Re: Installed but not able to even log in

Post by magicspam » Mon Apr 11, 2016 11:20 am

Hello ianthurtell,

We apologize for the delay.

From what you have described, it appears that the web interface service did not start up properly. Please check in your server's Services (under Administrative Tools or the Control Panel) that the following service is started:

MagicSpam Interface Daemon

If it is not started, please click on the service name and start it manually.
If the service still fails to start, please check in the Event Log and send us the error message if available.

An alternative step you can take is try removing MagicSpam and resintalling MagicSpam with the "administrator" user, and not with a user with administrative privileges.

Please let us know if you have any questions or updates.
-- MagicSpam Support Team --

ianthurtell
Posts: 5
Joined: Wed Apr 06, 2016 12:08 pm

Re: Installed but not able to even log in

Post by ianthurtell » Tue Apr 12, 2016 12:53 am

I am logged in as "Administrator"

I have tried un installing and then re installing and there is no change.

MagicSpam Service Daemon - Set to Automatic and has Started

MagicSpam Interface Daemon - set to automatic however has not started.

On trying to start it manually I get the following error

Windows could not start the MagicSpam Interface Daemon service on local compute.

Error 1067: The process terminated unexpectedly.


Please help, getting very tired of deleting spam now especially when I am paying for the MagicSpam service but its not working :-(

magicspam
Posts: 1069
Joined: Tue Oct 28, 2008 2:27 pm

Re: Installed but not able to even log in

Post by magicspam » Tue Apr 12, 2016 2:57 pm

Hello Ianthurtell,

Thank you for the update.

Please send an email to our support team at support@magicspam.com with your server's information such as the Windows version and a screen shot of the Event Viewer / System Log screen so that we can investigate and assist you further.
-- MagicSpam Support Team --

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