magicspam-rlmanager.exe error in application logs

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delta2
Posts: 1
Joined: Tue Mar 25, 2014 2:44 am

magicspam-rlmanager.exe error in application logs

Post by delta2 » Sat Sep 20, 2014 12:00 am

MagicSpam Mailenable 1.0.8-1

I upgraded MS yesterday. This morning my serverwas inaccessable.

Checking the application logs I found this for magicspam-rlmanager.exe

Are there any known issues ?

Log Name: Application
Source: Application Error
Date: 19-Sep-14 07:40:05
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXX-MAIL
Description:
Faulting application name: magicspam-rlmanager.exe, version: 0.0.0.0, time stamp: 0x5419ec61
Faulting module name: magicspam-rlmanager.exe, version: 0.0.0.0, time stamp: 0x5419ec61
Exception code: 0xc0000005
Fault offset: 0x00000000000141a5
Faulting process id: 0xac0
Faulting application start time: 0x01cfd3cc29ea1bd2
Faulting application path: c:\magicspam\bin\magicspam-rlmanager.exe
Faulting module path: c:\magicspam\bin\magicspam-rlmanager.exe
Report Id: 6806b632-3fbf-11e4-a269-f2697362d5a4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-19T05:40:05.000000000Z" />
<EventRecordID>7500145</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXX-MAIL</Computer>
<Security />
</System>
<EventData>
<Data>magicspam-rlmanager.exe</Data>
<Data>0.0.0.0</Data>
<Data>5419ec61</Data>
<Data>magicspam-rlmanager.exe</Data>
<Data>0.0.0.0</Data>
<Data>5419ec61</Data>
<Data>c0000005</Data>
<Data>00000000000141a5</Data>
<Data>ac0</Data>
<Data>01cfd3cc29ea1bd2</Data>
<Data>c:\magicspam\bin\magicspam-rlmanager.exe</Data>
<Data>c:\magicspam\bin\magicspam-rlmanager.exe</Data>
<Data>6806b632-3fbf-11e4-a269-f2697362d5a4</Data>
</EventData>
</Event>

admin
Site Admin
Posts: 15
Joined: Tue Feb 06, 2007 5:36 am

Re: magicspam-rlmanager.exe error in application logs

Post by admin » Mon Sep 22, 2014 3:45 pm

Hello delta2,

Thank you for supporting MagicSpam! If you could, please provide us some base information about your server setup, so that we may provide accurate troubleshooting steps.

Can you provide us with the OS version and is it 32 or 64 bit, also the package that you downloaded.

--MagicSpam Support Team--

magicspam
Posts: 1015
Joined: Tue Oct 28, 2008 2:27 pm

Re: magicspam-rlmanager.exe error in application logs

Post by magicspam » Thu Nov 12, 2015 4:29 pm

Hello delta2,

We wanted to follow up with you to see if your issue has been resolved since your initial post.

Also note that MagicSpam for MailEnable is now at version 2.0.0-1.
Have you been able to upgrade your MagicSpam installation?

--MagicSpam Support Team--

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