You guys rock? I can't even pay my bill! NO RESPONSE!!

It really makes a developer or a support person's day when people say nice things about them, their products and what they do. Want to give us complements? By all means. The more people hear about the good things.. the more people use this, and the more we can give back.

Moderators: wizard, magicspam

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wmgilligan
Posts: 2
Joined: Mon Apr 19, 2010 3:42 pm

You guys rock? I can't even pay my bill! NO RESPONSE!!

Post by wmgilligan » Mon Apr 19, 2010 3:47 pm

Ok - so - I get an email saying my card is declined (monthly magicspam -which is by the way A GREAT PRODUCT) and that I need to update it. Ok - so how do I do that?

Search the site(s) - nothing.
Email a reply - NO RESPONSE
Email support - NO RESPONSE
EMAIL 2 MORE TIMES - NO RESPONSE...
But I still get the freaking emails!!!

So - I WANT TO UPDATE MY CARD AND PAY MY BILL - but do you guys really even exist? Is it just some vapor ware that does work - but no one supports? Did Plesk overtake you?

Please tell me how to update my card - and I'll be glad to do so... and in the future - add that small bit of info to your emails.
Bill

magicspam
Posts: 1077
Joined: Tue Oct 28, 2008 2:27 pm

Re: You guys rock? I can't even pay my bill! NO RESPONSE!!

Post by magicspam » Mon Apr 19, 2010 5:11 pm

We are sorry that you did not receive a response. Could you please confirm the email addresses you were sending to? We do not have a record of receiving any emails within the last month.
-- MagicSpam Support Team --

wmgilligan
Posts: 2
Joined: Mon Apr 19, 2010 3:42 pm

Re: You guys rock? I can't even pay my bill! NO RESPONSE!!

Post by wmgilligan » Tue Apr 20, 2010 5:16 pm

billing [at] wizard [dot] ca

magicspam
Posts: 1077
Joined: Tue Oct 28, 2008 2:27 pm

Re: You guys rock? I can't even pay my bill! NO RESPONSE!!

Post by magicspam » Wed Apr 21, 2010 9:00 am

Please contact sales [at] magicspam [dot] com for any billing issues.

We apologise for any confusion there may have been. So we can help prevent a similar occurrence in the future, where did you get the address you were sending to?
-- MagicSpam Support Team --

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