License Error

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Solinfo
Posts: 6
Joined: Thu Apr 26, 2018 4:34 am

License Error

Post by Solinfo » Thu Apr 26, 2018 4:35 am

Hi, I just purchase a new license from magicspam shop (and NOT from plesk shop.. :x )
Now when I try to insert the license key I receive error :

Remote server said: Error: MagicSpam Register/Update request, with invalid license key [400]

What Have I do?

Thanks
Massimo

magicspam
Posts: 1077
Joined: Tue Oct 28, 2008 2:27 pm

Re: License Error

Post by magicspam » Thu Apr 26, 2018 11:55 am

Hello Massimo,

From your email we understand that you are having issue installing MagicSpam in your system.

The easiest way to install MagicSpam for Plesk in your system would be to install the free version of MagicSpam from Plesk Extensions Management section, and then once installed, simply apply the purchased MagicSpam license key in the MagicSpam Settings/System tab to activate it.

Could you pleas let us know if this resolves the issue or if you have any further questions.

Thanks you Massimo.
-- MagicSpam Support Team --

Solinfo
Posts: 6
Joined: Thu Apr 26, 2018 4:34 am

Re: License Error

Post by Solinfo » Fri Apr 27, 2018 12:51 am

Hi, I remove and reinstall Magic Spam from Plesk estension
And the free edition 2.0.16 works perfect.
When I try to insert the license key I receive always the error:

Remote server said: Error: MagicSpam Register/Update request, with invalid license key [400]

Massimo

magicspam
Posts: 1077
Joined: Tue Oct 28, 2008 2:27 pm

Re: License Error

Post by magicspam » Fri Apr 27, 2018 12:05 pm

Hello Massimo,

Thank you for your post.

Could you please let us know if you have purchased MagicSpam for Plesk Standard or PRO license?

If you have purchased MagicSpam PRO, please download the latest installation package from our download site:

https://www.magicspam.com/download/

using your MagicSpam license and then install it via Plesk Extension Manager by clicking on "Add Extension" and uploading the downloaded package.

In case that you have standard version, please let us know and we will further investigate this issue.

Thank you Massimo!
-- MagicSpam Support Team --

Solinfo
Posts: 6
Joined: Thu Apr 26, 2018 4:34 am

Re: License Error

Post by Solinfo » Sat Apr 28, 2018 11:29 am

HI, I buy the normal (not PRO)

magicspam
Posts: 1077
Joined: Tue Oct 28, 2008 2:27 pm

Re: License Error

Post by magicspam » Mon Apr 30, 2018 4:48 pm

Hello Massimo,

Thank you for letting us know.

In order to better assist you, could you please send us the screenshot of the error message and corresponding MagicSpam Settings tab, as well as following information:

- Operating System and Version

- Operating System Architecture (32 bit or 64 bit)

- Plesk Version

- MTA (Qmail, Postfix, Exim)

Thank you Massimo.
-- MagicSpam Support Team --

Solinfo
Posts: 6
Joined: Thu Apr 26, 2018 4:34 am

Re: License Error

Post by Solinfo » Wed May 02, 2018 1:47 am

Hi, this is the info:

SO Ubuntu 14.04 LTS
Plesk Plesk Onyx Ver 17.8.11

Attached the screenshoot

Massimo
Attachments
Cattura2.PNG
Cattura2.PNG (32.19 KiB) Viewed 3194 times
Cattura1.PNG
Cattura1.PNG (32.92 KiB) Viewed 3194 times

magicspam
Posts: 1077
Joined: Tue Oct 28, 2008 2:27 pm

Re: License Error

Post by magicspam » Wed May 02, 2018 1:49 pm

Hello Massimo,

Thank you for providing us the requested information.

Can you please check and confirm that you have your public IP address in the:

/etc/magicspam/.shadow

file for your corresponding network device? If not, please enter the following command, try entering the license again and let us know if that resolves the issue:

echo "eth0:xx.xx.xx.xx" > /etc/magicspam/.shadow

Where xx.xx.xx.xx is the public IPv4 address of the server

Thank you Massimo.
-- MagicSpam Support Team --

Solinfo
Posts: 6
Joined: Thu Apr 26, 2018 4:34 am

Re: License Error

Post by Solinfo » Thu May 03, 2018 1:27 am

Hi, the file /etc/magicspam/.shadow is not exist!
I make it with you information and insert into my public ip address
But nothing done :x
The error is always the same :
Remote server said: Error: MagicSpam Register/Update request, with invalid license key [400]

Massimo

magicspam
Posts: 1077
Joined: Tue Oct 28, 2008 2:27 pm

Re: License Error

Post by magicspam » Fri May 04, 2018 12:02 pm

Hello Massimo,

Thank you for the update and your patience with this issue.

Our team has enabled debugging option in our license servers; could you please try entering the license in the license field once more and send the new error message to our support team at:

support@magicspam.com

With this information we might have a better idea of what the issue is.

Thank you Massimo.
-- MagicSpam Support Team --

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