option Exemptions is not visible

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bls4tech
Posts: 5
Joined: Thu Nov 23, 2017 2:27 am

option Exemptions is not visible

Post by bls4tech » Thu Nov 23, 2017 2:31 am

Hello,
if I insert an entry under setting --> exemptions --> Sender From Black List (for example)
The entry are entered (I see it in file under /etc/magicspam) but from interace I don't see it.
Can you help me?
thanks.
Luca

magicspam
Posts: 1060
Joined: Tue Oct 28, 2008 2:27 pm

Re: option Exemptions is not visible

Post by magicspam » Thu Nov 23, 2017 5:10 pm

Hello Luca,

Thank you for your post.

We are sorry to hear you ran into an issue with MagicSpam and we will work with you to have this resolved.

Is the MagicSpam Protection Status under Settings -> System currently disabled? If you click 'Enable Protection', is there an error message?

Please provide us screenshots of the following MagicSpam tabs and any error messages:

* Dashboard
* Settings / Exemptions / Sender From Black List

Can you please let us know if there is any error messages when you are adding email address to the Sender From Black List?

In addition, could you fill us in on these details about your platform:

- MagicSpam Version

- Operating System and Version

- Operating System Architecture (32 bit or 64 bit)

- Plesk Version

- MTA (Qmail, Postfix, Exim)

Thank you Luca.
-- MagicSpam Support Team --

bls4tech
Posts: 5
Joined: Thu Nov 23, 2017 2:27 am

Re: option Exemptions is not visible

Post by bls4tech » Mon Nov 27, 2017 3:16 am

Hello,
In attach the screenshot requested.
If I add new email anddress under sender blacklist I see that is it added correctly withour error.
On the file I see that this email are added but from interface I don't seee anything.

- MagicSpam Version

Version:
2.0.13-1

- Operating System and Version,Operating System Architecture (32 bit or 64 bit),Plesk Version

OS ‪CloudLinux Server 5.7‬
Plesk version 12.5.30 Update #72, last updated at Nov 21, 2017 11:31 AM

- MTA (Qmail, Postfix, Exim)
Qmail.

thanks.
Luca

magicspam
Posts: 1060
Joined: Tue Oct 28, 2008 2:27 pm

Re: option Exemptions is not visible

Post by magicspam » Mon Nov 27, 2017 6:32 pm

Hello Luca,

Thank you for your post and for provided information.

We will investigate this issue internally and will let you know once we have more information.

In the meantime, could you please let us know the Operating System Architecture (32 bit or 64 bit) and send us the content of the following file in your server:

/etc/magicspa/blocked_ips

Thank you Luca!
-- MagicSpam Support Team --

bls4tech
Posts: 5
Joined: Thu Nov 23, 2017 2:27 am

Re: option Exemptions is not visible

Post by bls4tech » Tue Nov 28, 2017 1:47 am

Hello,
64 bit:

# uname -r
2.6.18-374.12.1.el5.lve0.8.54
# uname -a
2.6.18-374.12.1.el5.lve0.8.54 #1 SMP Wed Jan 4 18:40:17 EET 2012 x86_64 x86_64 x86_64 GNU/Linux

#cat /etc/magicspam/blocked_ips
212.78.3.3
83.110.159.88
222.154.236.238
203.130.249.58
182.58.222.1
189.173.124.47
50.28.12.100
101.99.20.10
119.29.148.145
192.185.2.54
173.247.243.153
77.222.40.104
187.17.106.167
85.194.240.191
103.27.61.23
23.91.70.62
195.114.2.35
31.24.128.37
37.140.192.135
108.167.133.14
92.53.96.47
80.93.62.220
178.208.76.49
91.224.23.205
184.168.152.5
176.57.210.40
94.73.151.85
209.200.16.51
195.154.225.30
198.245.61.212
205.186.180.27
195.144.11.70
190.228.29.221
197.149.176.1
23.91.71.223
187.60.210.22
77.222.42.115
50.87.144.22
23.91.70.4
5.45.123.68
177.12.174.99
191.6.196.102
177.185.194.125
185.5.98.11
91.149.162.238
61.188.39.33
91.142.92.58
93.125.99.59
186.202.127.242
184.168.152.148
190.215.113.60
210.245.90.196
103.23.22.245
46.107.233.228
200.234.201.118
185.63.188.238
205.186.184.17
216.172.172.55
192.185.81.158
94.136.51.34
109.95.159.1
43.255.240.32
187.17.106.188
178.208.83.55
91.219.54.252
185.12.92.54
65.99.237.228
37.140.192.129
200.21.87.162
192.185.4.48
50.87.144.132
93.89.225.21
213.108.248.62
31.31.196.57
94.23.78.16
171.244.17.135
93.125.53.195
91.208.99.2
80.93.54.19
176.57.209.236
212.58.6.74
85.128.142.38
91.150.4.135
62.210.79.235
92.53.96.36
92.63.99.103
90.154.120.70
91.209.11.236
103.254.209.83
14.63.168.164
184.70.185.35
195.210.46.101
95.110.190.163
5.39.87.35
212.52.142.20
195.167.93.51
46.45.183.25
5.172.194.63
164.138.21.53
118.184.26.132
89.161.231.163
103.231.8.105
1.34.210.185
201.159.135.111
88.85.111.67
38.140.116.2
94.141.1.90
61.69.100.86
58.26.238.219
114.215.120.170
67.55.67.20
91.103.219.43
192.254.139.81
143.107.198.161
212.19.241.25
66.115.180.113
188.128.182.147
205.134.253.57
213.125.212.250
181.48.176.138
108.167.129.82
77.81.236.90
176.28.10.51
5.45.80.123
177.52.131.96
178.210.91.152
212.21.227.254
217.116.199.122
5.196.177.79
96.44.152.73
191.252.136.13
124.158.5.120
45.34.132.218
79.98.28.16
210.245.88.45
198.1.104.238
202.71.144.185
45.55.32.174
218.75.75.128
184.171.242.14
190.0.162.4
162.209.94.40
203.170.193.58
212.85.103.93
212.193.233.239
202.146.1.166
86.109.213.53
195.208.47.92
176.31.100.220
80.237.117.27
192.254.129.251
164.132.160.142
139.162.232.246
112.216.228.122
139.59.5.160
198.154.232.27
194.28.87.151
125.206.179.7
103.26.43.137
93.93.69.124
87.204.29.43
185.129.249.120
79.96.173.88
13.84.230.226
79.189.168.162
188.128.218.235
192.208.184.207
178.32.83.20
207.210.193.197
119.81.49.237
138.201.195.68
50.88.22.82
62.129.201.25
172.106.17.74
153.122.140.187
185.66.9.117
85.92.170.163
108.163.233.178
5.79.68.147

thanks.
Luca

magicspam
Posts: 1060
Joined: Tue Oct 28, 2008 2:27 pm

Re: option Exemptions is not visible

Post by magicspam » Tue Nov 28, 2017 12:52 pm

Hello Luca,

Thank you for your post and for provided information.

We will investigate this issue internally and will let you know as soon as we have more information.

Please let us know if you have nay questions or updates in the meantime.
-- MagicSpam Support Team --

magicspam
Posts: 1060
Joined: Tue Oct 28, 2008 2:27 pm

Re: option Exemptions is not visible

Post by magicspam » Tue Nov 28, 2017 5:16 pm

Hello Luca,

We have tested the reported issue; however we were unable to replicate the issue you have reported.

In order to continue troubleshooting this issue, could you please send us the output of the following command:

ls -la /etc/magicspam/

Thank you Luca!
-- MagicSpam Support Team --

bls4tech
Posts: 5
Joined: Thu Nov 23, 2017 2:27 am

Re: option Exemptions is not visible

Post by bls4tech » Wed Nov 29, 2017 3:40 am

# ls -la /etc/magicspam/
totale 88
drwxr-xr-x 7 psaadm psaadm 4096 21 nov 19:34 .
drwxr-xr-x 104 root root 12288 29 nov 08:27 ..
-rw-r--r-- 1 psaadm psaadm 2516 9 giu 12:06 blocked_ips
drwxr-xr-x 2 psaadm psaadm 4096 21 nov 19:34 bms
drwxr-xr-x 2 psaadm psaadm 4096 29 nov 11:17 control
drwxr-xr-x 3 magicspam magicspam 4096 21 nov 04:06 db
drwxr-xr-x 2 psaadm psaadm 4096 29 nov 11:17 dynaregex
-rw-r--r-- 1 psaadm psaadm 249 17 ott 12:30 exempt_ips
-rw-r--r-- 1 psaadm psaadm 288 2 mag 2017 from_blacklist
-rw-r--r-- 1 psaadm psaadm 1216 17 ott 15:45 from_whitelist
-rw-r--r-- 1 psaadm psaadm 1011 20 ott 23:35 magicspam.license
-rw-r--r-- 1 psaadm psaadm 1011 20 ott 17:35 magicspam.license.bak
-rw-r--r-- 1 psaadm psaadm 4137 16 nov 02:08 mst.ini
-rw-r--r-- 1 psaadm psaadm 73 25 set 2014 rbl.available
-rw-r--r-- 1 psaadm psaadm 37 4 ago 2016 rbl.enabled
drwxr-xr-x 2 magicspam magicspam 4096 16 nov 02:08 rejections
-rw-r--r-- 1 psaadm psaadm 12 25 lug 11:39 rl_whitelist.lst
-rw-r--r-- 1 magicspam magicspam 33 30 apr 2014 .secret_key

magicspam
Posts: 1060
Joined: Tue Oct 28, 2008 2:27 pm

Re: option Exemptions is not visible

Post by magicspam » Thu Nov 30, 2017 5:57 pm

Hello Luca,

Thank you for your post and the requested information.

Based on the listing of your /etc/magicspam folder, the issue is not permission related.

Our development team is still investigating this issue and will get back to you once we have more updates.

Please let us know if you have any questions in the meantime.
-- MagicSpam Support Team --

magicspam
Posts: 1060
Joined: Tue Oct 28, 2008 2:27 pm

Re: option Exemptions is not visible

Post by magicspam » Fri Dec 01, 2017 4:25 pm

Hello Luca,

Thank you for your patience while we investigate this issue.

In order to continue troubleshooting this issue, could you please provide us additional information:

Please let us know if you have CageFS or SELinux enabled in your system?
Can you please check and see if there are any logs that could point to this issue in:

/var/log/maillog
and
/var/log/plesk/panel.log

Feel free to provide us any errors in the logs related to MagicSpam.

In addition, can you please let us know what is your server uptime; it is possible that this issue may be related to any filesystem issues in your system?

Thank you Luca.
-- MagicSpam Support Team --

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