All email domain to blacklist

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emanuelcelano
Posts: 1
Joined: Sat Aug 26, 2017 12:09 am

All email domain to blacklist

Post by emanuelcelano » Sat Aug 26, 2017 12:16 am

Hi, is possibile to add this rules to Exemptions :
*@domain.com ( to block all email from a domain )
user?@*.com ( to block a username from all domain ?
Thanks

magicspam
Posts: 1037
Joined: Tue Oct 28, 2008 2:27 pm

Re: All email domain to blacklist

Post by magicspam » Mon Aug 28, 2017 4:06 pm

Hello emanuelcelano,

Thank you for your post.

The option to blacklist a domain or entire top level domains is at the moment only available in MagicSpam PRO for Plesk and WHM/cPanel.

If you are having an issue with an uncaught spam on your system, it would be helpful if you could send us your MagicSpam logs for analysis at:

support@magicspam.com

To retrieve MagicSpam logs, you can use the MagicSpam interface and access the "Logs" tab.

In the log search result output, you have the option to export/save the log search results to a CSV file. Once you have the CSV file, you can email that as an attachment to us for examination using your email client.

Please make sure that you remove entries where mua=yes and highlight only HAM entries that are spam.

Also, can you please send us screenshots of the following two tabs in your MagicSpam control panel:

Settings / Server Policies
and
Settings / IP Reputation

With the requested information, we will be able to provide better suggestions for addressing the uncaught spam issue.

Thank you.
-- MagicSpam Support Team --

GravuTrad
Posts: 2
Joined: Sat Jan 13, 2018 10:47 pm

Re: All email domain to blacklist

Post by GravuTrad » Sat Jan 13, 2018 10:52 pm

This option only on pro version is really a sad choice. :(

magicspam
Posts: 1037
Joined: Tue Oct 28, 2008 2:27 pm

Re: All email domain to blacklist

Post by magicspam » Mon Jan 15, 2018 4:26 pm

Hello GravuTrad,

Thank you for your post.

We understand your concern and we have passed your wish list comment to our development team for further consideration. In the meantime we would be happy to assist you in making suggestions on how to improve your spam filtering if you are experiencing increased amount of uncaught spam in your system.

To do so, please send us your MagicSpam logs for analysis at:

support@magicspam.com

To retrieve MagicSpam logs, you can use the MagicSpam interface and access the "Logs" tab.

In the log search result output, you have the option to export/save the log search results to a CSV file. Please Email the CSV file as an attachment to us.

Please also make sure that you remove entries where mua=yes and highlight only HAM entries that are spam from the domains in question.

Also, can you please send us screenshots of the following two tabs in your MagicSpam control panel:

* Settings / Server Policies
* Settings / IP Reputation

This additional information will help us better understand the nature of the uncaught spam you are receiving, and will assist us in making suggestions for how to improve your filtering.

In addition, could you please provide us more information about your system:

- MagicSpam Verison
- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- Plesk Version
- MTA (Qmail, Postfix, Exim)

Thank you GravuTrad.
-- MagicSpam Support Team --

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