Mailenable not working

There will always be opinions, both good and bad on how MagicSpam protection, rules and policies are used, and what the defaults should be. Different environments may have different needs. We try to find the perfect balance, and that is not always easy. Just remember that we have to satisfy millions of users.. not just one person.

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cqi
Posts: 6
Joined: Thu Jul 22, 2010 7:03 am

Mailenable not working

Post by cqi » Sat Jul 24, 2010 3:52 am

Hello:

I just purchased your product and have installed it on our mail server. I'm running Enterprise 3.63. After enabling MagicSpam and I try to send an email to myself, I get a return as undeliverable which says 503 Bad sequence of commands. With MagicSpam enabled, all inbound mail is rejected. The logs are not recording. Please advise on what the issue could be. I do have filtering systems in place as well but I don't think that is the issue. When your product is disabled, everything functions again.

I can telnet into the mail server fine. The message I get is below.

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 7/24/2010 6:28 AM

The following recipient(s) cannot be reached:

'<any email address here>' on 7/24/2010 6:28 AM
503 Bad sequence of commands

magicspam
Posts: 1092
Joined: Tue Oct 28, 2008 2:27 pm

Re: Mailenable not working

Post by magicspam » Mon Jul 26, 2010 9:34 am

In order to get a better understanding of the setup you have, please provide the following additional details:

1) Operating System, version and 32/64 bit
2) MagicSpam version

With this additional information, we can set up a similar environment to run some testing.
-- MagicSpam Support Team --

cqi
Posts: 6
Joined: Thu Jul 22, 2010 7:03 am

Re: Mailenable not working

Post by cqi » Mon Jul 26, 2010 11:04 am

Hello:

Operating System is 32 bit Windows 2003 Enterprise Edition

Using the latest version of the magicspam version 1.0.4-7

When I display my Mailenable SMTP logs, I can see the server contact the emails make but right after establishing contact, the 503 Bad Sequence of comands happen and happens for every email coming into the system.

If you want me to email you a snip, I can.

magicspam
Posts: 1092
Joined: Tue Oct 28, 2008 2:27 pm

Re: Mailenable not working

Post by magicspam » Tue Jul 27, 2010 5:03 pm

The snippet may prove useful. Please send it if you are still willing.
-- MagicSpam Support Team --

cqi
Posts: 6
Joined: Thu Jul 22, 2010 7:03 am

Re: Mailenable not working

Post by cqi » Wed Jul 28, 2010 4:57 am

Hello:

I sent the log snip to you via your support (at-symbol) magicspam (dot) com address. Please advise receipt.

magicspam
Posts: 1092
Joined: Tue Oct 28, 2008 2:27 pm

Re: Mailenable not working

Post by magicspam » Wed Jul 28, 2010 5:05 pm

Yes, we have received the log snippet and have been conversing with you via email regarding the issue.
-- MagicSpam Support Team --

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