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Expiring Date for License Key

Posted: Wed Jul 14, 2010 8:00 am
by fchivu
I see in the management console, under the Settings->License Key there is a expiring date. Isn't the key valid as long as I pay for the service? ShouldI manually renew it from time to time?

Thanks.

Re: Expiring Date for License Key

Posted: Wed Jul 14, 2010 5:02 pm
by magicspam
Are you referring to an expiry date less than a month away? That is the date MagicSpam would expire if you were to cancel your subscription or if your payment method would not go through. You are also seeing a renewal date beside it, correct?

You should not need to take any special action to keep your MagicSpam subscription active, as it will auto-renew every month until you say otherwise.

Re: Expiring Date for License Key

Posted: Wed Jul 14, 2010 9:11 pm
by fchivu
It is actually more than 1 month away. It says Expires: 09-21-2010 and Next Update: 09-18-2010.

Re: Expiring Date for License Key

Posted: Thu Jul 15, 2010 5:16 pm
by magicspam
You should be perfectly fine. The system should attempt to renew your license on September 18th, at which time the expiry and next-update dates should be updated as well.

In the unlikely event there is an issue, there is still the three day window between the next-update date and the actual expiry, during which we can address whatever is preventing the renewal. It's our goal to give you great spam protection, interruption-free.