So it is noted, this is currently being handled directly with our development team. Hostigal / Hostisoft, Please read responses prior to reposting the same cry for help. We were looking for confirmation of information in order to debug the issue properly. Blind posting like this may result in your f...

Greeting deelicious, and thank you for your post! When a log entry shows up with 'FROM_WHITELIST', or really any entry besides 'SPAM', this means that MagicSpam has passed the message through and back to the underlying Mail server. The fact that the message is being bounced despite that would seem t...

Please be aware that the primary issue related to this specific version of MailEnable (which happens to ship with Plesk 9.5.x for Windows when running on 64 bit windows) has been found. We are in the process of preparing a resolution to this and hope to have this available before the end of day Frid...

Hello and thank you for your post! Our development team is actually working on a new branch of MagicSpam that is planned to integrate higher levels of gradation - up to and including user level / domain level rule sets and exemption lists. Early estimate for release to the Plesk product line is some...

Thank you for posting. We have forwarded this information to our developers for review. Could you please let us know what version of MailEnable is currently installed with your Plesk installation?

Thanks!

To those reading this post, please be aware that this forum is moderated. Our moderators do not work 24/7. We are sorry that there is a dissatisfied customer who did NOT give us a chance to review settings, missed spam, or any other aspect of how to improve performance with him - or more than 1 hour...

Hello Raymond, testing to see what a bounce message will look like is a little bit tricky. This is because each and every MTA that is out there is responsible for creating the NDR message itself, so how it will format / layout the bounce is relative to how the sending MTA does things. IF it is a cas...

We will need to pass this on to our development team for testing and review as this has never occurred nor been reported before. There is one possible cause that might explain the haphazard nature of the bug you have reported: faulty hardware. If there are for example disk errors or sectors of the d...

Are you using QMail or Postfix for the MTA in your server configuration? And.. was the MTA changed at any point in time during the lifespan in which you have had MagicSpam installed? Can you also please provide the output of: ls -al /var/log/magicspam in order for the permissions to be displayed. Th...

This is odd and sounds like a possible bug. The statistics themselves are stored in proprietary high speed format in the log directory - which will vary dependent on the platform you are running MagicSpam on. For Linux variants, the logs and statistics should be in /var/log/magicspam - in the form o...