Search found 1070 matches

by magicspam
Fri Aug 10, 2018 11:07 am
Forum: Frequently Asked Questions (FAQ)
Topic: MagicSpam installaton file not running on Windows
Replies: 0
Views: 7447

MagicSpam installaton file not running on Windows

If you are unable to execute the installation file in your Windows environment, please note that this issue is related to the Windows protection feature, if the file is coming from another computer. To resolve this issue, please perform the following steps: 1. Right click installer 2. Select Propert...
by magicspam
Wed Aug 08, 2018 12:17 pm
Forum: General Discussions and Support Questions
Topic: Urgent: is anyone alive?
Replies: 3
Views: 28019

Re: Urgent: is anyone alive?

Hello thalfaoglu,

Thank you for your post.

Just so it's recorded, we have now communicated via the alternative email address (the original Mailbox was over quota), and we are looking into the reported issue.

Thank you!
by magicspam
Tue Aug 07, 2018 11:24 am
Forum: General Discussions and Support Questions
Topic: Urgent: is anyone alive?
Replies: 3
Views: 28019

Re: Urgent: is anyone alive?

Hello tkalfaogly, Thank you for your post. You are correct, our office was closed for the national holiday, and have just reopened for the week. Please note that our regular operating hours are: Monday to Friday, 9:00 AM - 5:00 PM Pacific Time. Just for the record, we have already provided the suppo...
by magicspam
Fri Aug 03, 2018 12:29 pm
Forum: General Discussions and Support Questions
Topic: Cannot remove or install
Replies: 1
Views: 13644

Re: Cannot remove or install

Hello snowymountain, Thank you for your post. We have already started troubleshooting this issue in the following thread: http://forums.wizard.ca/viewtopic.php?f=53&t=237047 However, if you are still looking to reinstall MagicSpam, please use following commands: rpm -e magicspamplus-zimbra rpm -i /r...
by magicspam
Fri Aug 03, 2018 12:22 pm
Forum: General Discussions and Support Questions
Topic: magic spam not there after restart
Replies: 1
Views: 14628

Re: magic spam not there after restart

Hello snowymountain, Thank you for your post. In order to better assist you with this issue, could you please send us the output of the following command: ps faux | grep magicspam-httpd If magicspam-httpd is not running, try running the following command: /etc/init.d/magicspam-httpd restart and let ...
by magicspam
Thu Aug 02, 2018 1:58 pm
Forum: General Discussions and Support Questions
Topic: My E-Mail Adress ist rejected
Replies: 1
Views: 14612

Re: My E-Mail Adress ist rejected

Hello hpd, Thank you for your post. Please note that MagicSpam does not block emails based on the domain by default. Messages are rejected based on the policies enabled by the administrator of the MagicSpam server, which also includes manual blacklistsing. Are your emails rejected by the remote Magi...
by magicspam
Thu Aug 02, 2018 1:45 pm
Forum: Tip of the Day
Topic: Not receiving billing emails?
Replies: 0
Views: 7484

Not receiving billing emails?

If you have noticed that you are not receiving your billing invoices from MagicSpam, please make sure that the email address specified in the contract is an active email address and it is not forwarding to the remote recipient as it might be rejected.

We hope this information helps.
by magicspam
Wed Aug 01, 2018 12:29 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam already not available as Plesk Extension
Replies: 7
Views: 49954

Re: MagicSpam already not available as Plesk Extension

Hello Rot, Thank you for your question. In order to install MagicSpam in Plesk, please use your existing MagicSpam license to download the appropriate package for your system from our download site: https://www.magicspam.com/download/ and install the package by uploading it via the "Extension" secti...
by magicspam
Fri Jul 27, 2018 4:44 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam already not available as Plesk Extension
Replies: 7
Views: 49954

Re: MagicSpam already not available as Plesk Extension

Hello valued customers, MagicSpam Freemium, MagicSpam Standard, and MagicSpam PRO are available for Plesk through select Authorized Resellers. Unfortunately, agreements with Plesk as an authorized Reseller have lapsed, and the situation is currently under discussion, and we hope to have an agreement...
by magicspam
Thu Jul 19, 2018 4:06 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam already not available as Plesk Extension
Replies: 7
Views: 49954

Re: MagicSpam already not available as Plesk Extension

Hello MigYecla, Thank you for your question. We are still working with Plesk team to determine the cause and resolve the issue with MagicSpam missing from the Plesk catalog. As soon as we have more information, we will post them here as well as on the Plesk forum. We thank you for your patience and ...

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