Search found 980 matches

by magicspam
Thu Jan 18, 2018 12:32 pm
Forum: Frequently Asked Questions (FAQ)
Topic: Correct directory permissions
Replies: 0
Views: 4

Correct directory permissions

You have migrated your Plesk system from one server to another, and you find that certain logs and statistics are not being generated properly in your and your customers' MagicSpam Pro interface. This is usually caused by directory permission being changed during the migration process. Please review...
by magicspam
Mon Jan 15, 2018 5:42 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: API returned HTTP CODE 0. Is the API installed?
Replies: 1
Views: 19

Re: API returned HTTP CODE 0. Is the API installed?

Hello Victoriy, Thank you for your post. Just to make sure we understand correctly, the 'Packages' module in the MagicSpam interface is not working correctly - you are not able to add MagicSpam to existing packages, and you are not able to create a new package. Do we understand this correctly? Are e...
by magicspam
Mon Jan 15, 2018 4:42 pm
Forum: Wishlists and Roadmaps
Topic: MagicSpam Wishlist
Replies: 20
Views: 26759

Re: MagicSpam Wishlist

Hello GravuTrad, Thank you for your post. The option to blacklist a domain or entire top level domains using wildcards is at the moment only available in MagicSpam PRO for Plesk and WHM/cPanel. We do not yet have a timeline in which this feature will be implemented in MagicSpam for Plesk version. Fo...
by magicspam
Mon Jan 15, 2018 4:26 pm
Forum: Wishlists and Roadmaps
Topic: All email domain to blacklist
Replies: 3
Views: 515

Re: All email domain to blacklist

Hello GravuTrad, Thank you for your post. We understand your concern and we have passed your wish list comment to our development team for further consideration. In the meantime we would be happy to assist you in making suggestions on how to improve your spam filtering if you are experiencing increa...
by magicspam
Fri Jan 05, 2018 1:06 pm
Forum: General Discussions and Support Questions
Topic: error fetching plesk license Error loading server unique id
Replies: 2
Views: 41

Re: error fetching plesk license Error loading server unique id

Hello Igor,

Thank you for your posts.

Just so it is recorded, as we discussed in email communication, you have found the solution on the following forum article:

http://forums.magicspam.com/viewtopic.php?f=12&t=67961

Thank you again for reporting this issue with us and Happy New Year!
by magicspam
Thu Dec 28, 2017 12:31 pm
Forum: General Discussions and Support Questions
Topic: Statistics for Last 24 hrs
Replies: 15
Views: 1364

Re: Statistics for Last 24 hrs

Hello Rambaldi, Thank you again for reporting this issue with us. In order to resolve this issue. please update the "c:\magicspam\conf\php.ini" file in your server as follows: Find and update the line: date.timezone = to the following: date.timezone="Europe/Amsterdam" Once the php.ini file is update...
by magicspam
Wed Dec 27, 2017 12:14 pm
Forum: General Discussions and Support Questions
Topic: Statistics for Last 24 hrs
Replies: 15
Views: 1364

Re: Statistics for Last 24 hrs

Hello Rambaldi,

Could you please send it to us at this email. support@magicspam.com

Please let us know if you have any questions in the meantime.

-- MagicSpam Support Team --
by magicspam
Tue Dec 19, 2017 5:11 pm
Forum: General Discussions and Support Questions
Topic: Dashboard page not show statistics
Replies: 1
Views: 209

Re: Dashboard page not show statistics

Hello oscarpr, We are sorry to hear you ran into an issue with MagicSpam for MailEnable, and we will work with you to have this resolved. From what you have described, we understand that your "Statistics" are not showing up. This could be an issue of a "Time Zone Mismatch". To help us start the inve...
by magicspam
Tue Dec 19, 2017 3:03 pm
Forum: General Discussions and Support Questions
Topic: Statistics for Last 24 hrs
Replies: 15
Views: 1364

Re: Statistics for Last 24 hrs

Hello Rambaldi, Thank you for the follow up. We are sorry that the statistics display issue continues with your MagicSpam installation in your MailEnable server. From what you have described , we understand that your "Statistics" are not showing up for the last 24 hours. This could be a issue of a "...
by magicspam
Tue Dec 19, 2017 1:12 pm
Forum: General Discussions and Support Questions
Topic: option Exemptions is not visible
Replies: 11
Views: 2152

Re: option Exemptions is not visible

Hello Luca, Thank you for contacting us. We are sorry to hear you ran into an issue with MagicSpam and we will work with you to have this resolved. From what you have described, we understand that the "Exemptions" option in the MagicSpam interface is not showing up for you. Would you be able to send...

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