Search found 1089 matches

by magicspam
Thu Oct 18, 2018 5:20 pm
Forum: General Discussions and Support Questions
Topic: SpamAuditor.org repeated false positives, please advise..
Replies: 1
Views: 11677

Re: SpamAuditor.org repeated false positives, please advise..

Hello cpanel-antispam, Thank you for your post. Checking "BMS Lookup Tool" from the link: http://www.linuxmagic.com/products/bms/lookup in the: http://spamauditor.org/best-practices/ip-reputation/ page, we see that IP: 184.154.133.90 is listed on couple of MIPSPACE reputation lists. Please instruct ...
by magicspam
Wed Oct 03, 2018 2:14 pm
Forum: General Discussions and Support Questions
Topic: Statistics for Last 24 hrs are missing
Replies: 8
Views: 59335

Re: Statistics for Last 24 hrs are missing

Hello Knarf,

Thank you for the update.

We are happy to hear that the issue has now been resolved.

Thank you for choosing MagicSpam!
by magicspam
Tue Oct 02, 2018 5:31 pm
Forum: General Discussions and Support Questions
Topic: Statistics for Last 24 hrs are missing
Replies: 8
Views: 59335

Re: Statistics for Last 24 hrs are missing

Hello Knarf, Thank you for your post. From your post we understand that you were unable to find the provided path and editing /etc/php.ini did not resolve the issue. To continue troubleshooting this issue, could you please confirm that the /opt/psa/admin/conf/ directory exists? If the php.ini file d...
by magicspam
Tue Oct 02, 2018 1:55 pm
Forum: Frequently Asked Questions (FAQ)
Topic: Unable to upload MagicSpam extension in Plesk Onyx 17.8.11
Replies: 0
Views: 7487

Unable to upload MagicSpam extension in Plesk Onyx 17.8.11

Dear MagicSpam Customers, In Plesk Onyx 17.8.11, the Upload option is not available unless you add the following lines to the panel.ini file: ----------------- [ext-catalog] extensionUpload = true ---------------- Please see: https://docs.plesk.com/en-US/onyx/administrator-guide/plesk-extensions/ext...
by magicspam
Tue Oct 02, 2018 1:55 pm
Forum: Frequently Asked Questions (FAQ)
Topic: Unable to upload MagicSpam extension in Plesk Onyx 17.8.11
Replies: 0
Views: 7478

Unable to upload MagicSpam extension in Plesk Onyx 17.8.11

Dear MagicSpam Customers, In Plesk Onyx 17.8.11, the Upload option is not available unless you add the following lines to the panel.ini file: ----------------- [ext-catalog] extensionUpload = true ---------------- Please see: https://docs.plesk.com/en-US/onyx/administrator-guide/plesk-extensions/ext...
by magicspam
Mon Oct 01, 2018 3:08 pm
Forum: General Discussions and Support Questions
Topic: Statistics for Last 24 hrs are missing
Replies: 8
Views: 59335

Re: Statistics for Last 24 hrs are missing

Hello Knarf, Thank you for your post. Based on the provided information, we believe that the issue is related to incorrect time zone in the php.ini file; could you please check the following file: /opt/psa/admin/conf/php.ini and make sure that the correct timezone is configured to Europe/Amsterdam a...
by magicspam
Thu Sep 27, 2018 11:03 am
Forum: General Discussions and Support Questions
Topic: Statistics for Last 24 hrs are missing
Replies: 8
Views: 59335

Re: Statistics for Last 24 hrs are missing

Hello Knarf, Than you for letting us know. To continue troubleshooting, could you please let us know if there was any changes in your system at or around September 25th? Could you please send us the listing of: ls -laR /var/log/magicspam In addition, could you please let us know the following inform...
by magicspam
Thu Sep 27, 2018 10:41 am
Forum: General Discussions and Support Questions
Topic: IP in blacklist list without blocking
Replies: 1
Views: 12032

Re: IP in blacklist list without blocking

Hello Antispam, Thank you for your post. Based on the provided information we see that emails from 209.85.222.200 have been detected as spam, as of Tue Sep 25 @ 11:36pm. Can you please confirm that emails coming from IP address: 209.85.222.200 are being received after Tue Sep 25 @ 11:36pm? Also, you...
by magicspam
Thu Sep 27, 2018 10:23 am
Forum: General Discussions and Support Questions
Topic: Domain specific Settings not working: "Cannot find the MagicSpam user home directory"
Replies: 1
Views: 11579

Re: Domain specific Settings not working: "Cannot find the MagicSpam user home directory"

Hello flexor, Thank you for your post. We are sorry to hear you ran into an issue with MagicSpam and we will work with you to have this resolved. To start the troubleshooting process, could you please let us know if there was any recent changes in your server? Could you please try resyncing packages...
by magicspam
Tue Sep 25, 2018 4:13 pm
Forum: MagicSpam for Zimbra
Topic: NDR Bounce messages in log
Replies: 1
Views: 10368

Re: NDR Bounce messages in log

Hello brodiwan,

Thank you for your question.

The NDR or bounce messages can get delivered to your customers as valid emails if they do not trigger any of the spam rules / BMS lists in MagicSpam.

We hope information helps.

Please let us know if you have any further questions.

Go to advanced search