Search found 1036 matches

by magicspam
Fri May 18, 2018 11:17 am
Forum: General Discussions and Support Questions
Topic: valid_from_domain : Mail from domain [xxx] is missing A or MX DNS record
Replies: 1
Views: 9525

Re: valid_from_domain : Mail from domain [xxx] is missing A or MX DNS record

Hello acordier, Thank you for your post. In order to better assist you with this issue, could you please send us MagicSpam logs for this email transaction? To retrieve MagicSpam logs, you can use the MagicSpam interface and access the "Logs" tab. For more information about the valid HELO domain, ple...
by magicspam
Fri May 18, 2018 11:09 am
Forum: General Discussions and Support Questions
Topic: weird empty box on top of the magicspam page
Replies: 1
Views: 9533

Re: weird empty box on top of the magicspam page

Hello tkalfaoglu, Thank you for your post. Could you please let us know on which MagicSpam tab are you noticing this warning box? Also can you please let us know if you have performed any action that resulted in the box popping up? Please provide us a screenshot if possible. In addition, can you ple...
by magicspam
Fri May 18, 2018 11:00 am
Forum: General Discussions and Support Questions
Topic: spamassassin feature
Replies: 4
Views: 22848

Re: spamassassin feature

Hello tkalfaoglu,

Thank you for letting us know.

We have now escalated this to our development team for review.

We have also created a ticket for the mechanism to check and ensure that all MagicSpam services are running after the upgrade.

Please let us know if you have any further questions.
by magicspam
Thu May 17, 2018 12:22 pm
Forum: General Discussions and Support Questions
Topic: Error in Logfile
Replies: 8
Views: 9732

Re: Error in Logfile

Hello tkalfaoglu,

Thank you for letting us know.

We have now passed this information to our development team to create the mechanism to check if the service is running to prevent such issues in the future.

Thank you again to all who reported this issue.
by magicspam
Thu May 17, 2018 12:20 pm
Forum: General Discussions and Support Questions
Topic: spamassassin feature
Replies: 4
Views: 22848

Re: spamassassin feature

Hello tkalfaoglu,

We suspect that there the file permissions on the daemon run time directory are incorrect.

Can you please run:

ls -al /var/run/magicspam

and send us the results please?

Thank you!
by magicspam
Thu May 17, 2018 12:16 pm
Forum: General Discussions and Support Questions
Topic: HELO argument
Replies: 5
Views: 15210

Re: HELO argument

Hello zsozso1982 and etcnet, Thank you for providing us additional information. In order to continue troubleshooting this issue, could you please send us the output of the following command: nslookup <helo domain> <your dns server> Please do this for all your DNS servers and let us know. Thank you f...
by magicspam
Wed May 16, 2018 4:26 pm
Forum: General Discussions and Support Questions
Topic: HELO argument
Replies: 5
Views: 15210

Re: HELO argument

Hello etcnet,

Thank you for the update.

We have passed this information to our development team and will follow up with you once we have more information.

Thanks you again for reporting this issue with us.
by magicspam
Wed May 16, 2018 4:23 pm
Forum: General Discussions and Support Questions
Topic: spamassassin feature
Replies: 4
Views: 22848

Re: spamassassin feature

Hello tkalfaoglu,

Thank you for reporting this issue with us.

We have now passed this information to our development team and will reply back once we have more information.

Thank you,
by magicspam
Wed May 16, 2018 4:20 pm
Forum: General Discussions and Support Questions
Topic: After Plesk Onyx Version 17.8.11 Update #7, no service plans
Replies: 1
Views: 5281

Re: After Plesk Onyx Version 17.8.11 Update #7, no service plans

Hello tkalfaoglu, Thank you for your post. If you are having issue accessing service plans, can you please check and confirm that the all packages under the "Packages" tab in MagicSpam admin interface panel are turned on. If they are turned on, could you please Resync all packages and let us know if...
by magicspam
Wed May 16, 2018 12:26 pm
Forum: News and Announcements
Topic: New MagicSpam PRO for Plesk 2.1-9.2 patch update
Replies: 0
Views: 3992

New MagicSpam PRO for Plesk 2.1-9.2 patch update

Dear MagicSpam Pro customers, We have now released MagicSpam Professional for Plesk 2.1-9.2 which is an patch release which addresses the following issue: - Fixed bad path in cronjob which periodically updates the MagicSpam SpamAssassin rules To upgrade, you can simply click on the 'Upgrade Now' but...

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